Customer Testimonials

Dear Mr. Milosch,

I wanted to let you know how your Service staff went well above and beyond for me yesterday.

I lease a 2014 Dodge Charger and was loading books into the trunk of my car.  I caught my diamond engagement ring on the rubber seal that goes around the trunk and it bent the prongs of my ring and the diamond fell right out into this tiny slot where I could not see it.   I had just gotten engaged a month ago and it was a beautiful ring and diamond.  I was devastated and shocked that it happened and wasn't quite sure what to do.  I was afraid to drive it, but there was no way for me to remove the lower fascia and search for it myself.  I reluctantly drove the vehicle to the dealer, knowing that is was very possible that the diamond being such a small size, could have dropped out of the vehicle.  Upon arriving at the Palace, I explained my unique situation to the service staff and they jumped right into action.  Jim Gentry was an integral part of getting the technicians involved and having them carefully try to remove the parts necessary to look for the diamond.

They had a group of service staff working on this and tried their very best.  Unfortunately, they were unable to find the diamond.  But they certainly went above and beyond to try and help me.  I was so impressed by their dedication and efforts to try to save the day. 

I just wanted to thank them for their extra attempts and help.  This was a sad day for what I lost, but I am so grateful for all that they did to try and find it.